One inbox for every conversation
Email, WhatsApp, Facebook, Instagram, and live chat — unified with booking context built in.
Not just omnichannel. Booking-aware omnichannel.
Channels aren't the problem
Fragmentation is.
Email inboxes
WhatsApp phones
Facebook messages
Instagram DMs
Live chat
When conversations are scattered, support becomes:
Fragmented conversations create hidden cost
Duplicate responses
Missed messages
"Who replied to this?" confusion
Poor handovers between staff
No accountability or reporting
This isn't a customer service problem
It's an operational visibility problem.
Having channels ≠ having a system
Most businesses already have:
- Social DMs
But the missing piece is:
- A single view of the customer
- A single history of the conversation
- A way to connect messages to bookings
- A way to manage ownership and resolution
Without that, you're not omnichannel.You're multitasking.
Dazhboards unifies messages and connects them to bookings
Dazhboards doesn't just "pull messages into one place."
Identifies the customer
Finds the booking
Brings booking details into view
Enables faster, accurate replies
Support stops being a scavenger hunt.
Every channel your guests actually use
Facebook Messenger
Instagram DMs
Live Chat / Web Chat
One inbox. One customer thread. One team workflow.
What becomes instantly easier
Messages don't get lost
Handover between staff is clean
Assign, tag, and resolve conversations
Teams stop duplicating work
Response times drop naturally
Scale with confidence
This is how support becomes manageable at scale.
This is not a generic unified inbox
Most unified inboxes still force agents to:
- Open the booking system
- Search the customer
- Confirm dates and status
- Copy details back into the reply
Dazhboards removes this step. Your team sees:
- Booking status
- Product/tour details
- Dates and key info
- Context that affects the response
Omnichannel + booking context is the difference between "faster" and "actually solved."
How this plays out in the real world
"Can I change my date?"
Dazhboards pulls the booking and drafts a response based on booking status.
"Where is pickup?"
Dazhboards shows booking pickup details and helps reply instantly.
"I messaged yesterday"
Dazhboards shows the full history across channels — no chasing.
"Who's handling this?"
Assignments and resolution states make ownership clear.
This is the difference between "we're busy" and "we're in control."
The results speak for themselves
60%
Faster response times
40%
Less duplicate work
100%
Conversation visibility
0
Messages lost
What you stop doing manually
Stop switching. Start seeing.
One inbox. Full context. Real control.